Pentair Pool and Pro App FAQs

On the Log In screen tap Sign Up to create a new account. Enter your email address and a strong password. Tap the check box to agree to the Terms of Service.

Yes, you can add (or remove) installers to your account via the Pentair Pro Web app.

An admin is the primary account holder (normally the business owner or office manager). You can add employees to your Pentair Pro app account only through the Pentair Pro Web app on your desktop or laptop. Please visit www.pentairpro.com, login, and follow the instructions.

Verify the email that you have listed on the account. Check your junk or spam folder for the email. Try to reset the password again.

Your notification settings are likely set to text but not email. To confirm or change these settings, open your Pentair Pool app, go to Account and select Notifications.

The app is free for anyone to download and you can install Pentair connected products and see the installations on the app. To access additional benefits of the app, such as remote monitoring, you need to be enrolled in a Pentair Partners program. Click here to learn more about becoming a Pentair Partner.

Remote monitoring by a professional is a functionality available to residential customers on select Pentair connected products. Remote monitoring by your business through the homeowner’s app (Pentair Pool).  When a request is sent, you will receive a notification on your Pentair Pro app account. You will have the option to: Contact the Customer, Accept Request, or Deny Request.

Yes, a homeowner can choose to revoke remote monitoring access from a water treatment professional after they have opted in to that service.

Residential customers have the option, via the Pentair Pool app, to find a service provider in their area who is enrolled in a Pentair Partner program. If you receive a request, you can choose to contact the homeowner to learn more, accept or deny the request.

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

On the Log In screen, tap Sign Up to create a new account. Enter your email address and a strong password. Tap on the check box to agree to the Terms of Service.  Watch this how-to video for a step-by-step walkthrough.

You can have only one email address on your account. Other persons in your household can use the same email address and password to access your account on other devices. There is no limit to the number of devices you can be logged in on.

Verify the email address that you have listed on the account. Check your junk or spam folder for the email. Try to reset the password again.

Your notification settings are likely set to text but not email. To confirm or change these settings, open your Pentair Pool app, go to Account and select Notifications.

At this time, the Pentair Pool app and connected products are available in North America (USA, Canada & Mexico). Please see specific information on the product pages in which you are interested, for more information.

Pentair offers a range of connected products for home water management. Information on availability and where to buy differs by product. Some products can be found at leading retailers, while others require installation by a professional. Where-to-buy information can be found on each product page.

Please visit the support page for your specific Pentair-connected device.

If your product allows for remote monitoring, and this was not set up in your Pentair Pool app upon installation, you can search for a professional in your area to request monitoring of the product. Watch our how-to video to learn how to set up remote monitoring.

You can also find a water professional in your area by visiting the Find a Dealer page on our website.

The Pentair Pool app accepts a wide range of Pentair Connected water devices that can be used throughout your home to help you move, improve and enjoy your water. However, at this time, Pentair Pool and Pentair Pro are not integrated with other smart home devices, or connected via voice with at home assistants like Alexa or Google Home.

** Amazon Echo® and Alexa™ are trademarks and/or registered trademarks of Amazon Technologies, Inc. iOS® is a registered trademark of Cisco Technology, Inc.

Yes, all products on the Link₂O app have moved to the Pentair Pool app. Please visit the Link2O app webpage and see instructions under How do I make the switch? section.

First and foremost, in order to protect your account, we have built our sign up process to be simple but secure with mandatory email verification as well as mandatory strong password requirement. Also, any account changes, such as password reset, require confirmation codes that are sent to the user’s verified email. In addition to such user account level security measures, Pentair has structured the backend architecture to identify security threats and limit exposure.

As long as your pump is running, your ChemCheck will take a reading every hour.

ChemCheck measures Oxidation Reduction Potential (ORP) which is the effectiveness of your sanitizer pH and water temperature.

The ChemCheck remains in a sleep state in order to conserve power and it wakes up regularly to take readings. Because it lives in this sleep state, a reading cannot be requested from the app. You can, however, press the blue button on the ChemCheck and it will wake it up and take a reading 5 minutes later.

ChemCheck measures your water with an electrical sensor.  In order to take an accurate reading, the circuitry needs time to stabilize after waking up.

If your pump is not running, the water in the ChemCheck will be stagnant and will not be representative of your actual pool water.

Please reference the owner's manual for detailed installation guide and options.

No. There are two options to power your ChemCheck. There is a plug in version that will plug into any 120V outlet available on your pool pad and there is a battery operated version that includes a rechargeable battery if there is not an available outlet.

ChemCheck uses an electrical pH sensor. This sensor is more accurate and less susceptible to errors than some other test methods. There are many variables that can cause errors in reading test strips or reagent tests.

ChemCheck uses a probe that measures water parameters electrically, currently free chlorine can only be measured chemically. Instead, the ChemCheck measures ORP which is a direct measure of your water's ability to sanitize bacteria.

ChemCheck uses ORP, which is a measure of the effectiveness of your sanitizer. Traditional test kits measure the amount of sanitizer in water, but not necessarily its effectiveness. Pentair recommends using traditional testing methods in conjunction with ChemCheck's constant monitoring to keep pool owners informed of the condition of their water.

There is a blue plunger inside the clear jar on your ChemCheck. If this plunger is visible, while your pump is on, then there is not enough water flowing through your ChemCheck. This could be because the inline debris screen is clogged with debris or because your pump is not turned up high enough. Please refer to the instruction manual for more information.

The probe needs time to acclimate and adjust to your pool water. If this is not done, the readings will be inaccurate.

The Color Sync™ Controller for Pentair Color LED Lights is compatible with MicroBrite®, GloBrite®, IntelliBrite®, ColorVision® Bubbler, and MagicStream® Laminars.

The Color Sync™ Controller allows you to change your pool lighting via the direct control panel or from anywhere using the Pentair Pool app. Select dazzling light shows from 7 predefined themes or 5 fixed colors to suit your mood and set automated lighting schedules to meet your lifestyle.

The Color Sync™ Controller can be installed indoors or outdoors to meet your specific needs. The unit is designed to easily replace a standard light switch for easy control of your pool lighting.

The Color Sync™ Controller enables automated light scheduling via the Pentair Pool app. Set weekday and weekend scheduling options right from your Smartphone to keep your pool in sync with your lifestyle.

The Color Sync™ Controller allows you to set your lights to automatically turn on at twilight. The system uses your phone’s GPS location to update twilight settings seasonally to ensure your lights always come on as the sun goes down.

The IntelliConnect® Pool Control and Monitoring System is capable of controlling up top five pool products at once, including pool pumps, filtration, lights and sanitization equipment. IntelliConnect can be paired with the Pentair Pool app via WiFi connection to enable simple control of your critical pool equipment.

The IntelliConnect® Pool Control and Monitoring System works with the Pentair Pool app to provide full control of your pool equipment via your smartphone. Simply connect IntelliConnect to your home WiFi network, download the app, add your equipment and start scheduling your desired routines.

Yes! IntelliConnect makes it easy to schedule pool heater settings, lighting adjustments and more using the Pentair Pool app. The easy-to-use interface makes it possible to create a schedule or make changes to existing schedules from anywhere in the world.

Via the Pentair Pool app, the IntelliConnect® Pool Control and Monitoring System offers real-time alerts and status information. The system can notify you when attention is needed to address potential issues before they negatively impact your pool or equipment.

In addition to making it easy to automate your pool schedule, the IntelliConnect® Pool Control and Monitoring System also provides you with information on your equipment’s performance. This information can help you make any adjustments needed to optimize the efficiency and performance of equipment, which helps reduce operating costs and maintenance.

The IntelliFlo3 VSF pool pump allows your pool to have better flowing water for more bubbling bubblers and cascading fountains, with critical equipment that is taxed less and lasts longer. The combination of variable speed and sensorless flow can save you up to 90% on your energy bill. Additionally, the pump comes with optional built-in automation that allows you to control up to two other pool devices.

The IntelliFlo3 pool pump uses patented built-in sensorless flow technology to adjust speed automatically as conditions change with your pool. For example, when dirt or debris loads into a filter between cleanings, the pump will sense a reduction in flow due to a higher restriction in the flow path because of the presence of that dirt or debris. Therefore, the pump will speed up to maintain flow.

Yes. With seamless WiFi or Bluetooth® wireless technology via the Pentair Pool app, you can set up, monitor the pump or change the flow rate from anywhere. You can receive alerts sent to your phone and learn more about tools, tips, and tricks through the Pentair Pool app. Additionally, your local pool professional can remotely monitor your IntelliFlo3 VSF pool pump so that you have peace of mind knowing that your pool is performing at its best.

First, you'll need to set up your IntelliFlo3 VSF pool pump in the Pentair Pool app if you don’t already have it. Once set up, select the settings at the top right on the device home screen. Then select “Remote Monitoring” and then select a local pool professional and request remote monitoring. Refer to the product user’s guide for more step-by-step processes.

There are three modes of operation: manual, timer, and schedule. The default program is a twenty-four schedule at 30 gallons-per-minute. For manual mode, you can select which devices will be active and set a speed or flow rate. For timer mode, select timer duration and which devices will be active to then set an appropriate pump speed. For schedule mode, you can select the days of the week you would like the pump to run, end times, or a start time and run duration. The IntelliFlo3 VSF pool pump can have up to eight different programs. For more advanced settings refer to the product manual or talk to your local pool professional.

Turn on Bluetooth® on your wireless device and press the Mode button on the IntelliSync unit.

Be sure that your home router is 2.4 GHz. Also check your home router SSID and password.

On the Pump Speed Settings page, toggle the “Enabled” button to “off” to turn the pump off. To turn the pump on, toggle the “off” button to “Enabled”. This will place the pump in the “running schedules” mode.

1. Plug in and hook up the gateway
2. Remove the cover from the drive
3. Connect Pentek communication hub to the drive
4. Replace the drive cover and restore power to the drive
5. Register device online

Through Pentair Pool app, you will receive alerts and status reports about your Pentair Pentek Intellidrive. Stay in the know about things like system pressure, fault conditions, internet connection and connecting with a professional.

Yes, Pentair Pentek Intellidrive gives you the ability to optimize the water pressure in the shower, dishwasher and lawn sprinkler. This device automatically adjusts itself to deliver the water pressure you want.

The Prowler 930W uses a powerful, high-speed scrubbing brush to clean all surfaces of your pool. The robotic cleaner can be programmed to clean automatically on your schedule. Customizable options include a full-pool cleaning cycle or a spot cleaning for stubborn areas.

The Prowler 930W features WiFi control via the Pentair Pool app. Simply open the app, select your desired cleaning cycle and the Prowler 930W takes care of the rest. The Pentair Pool app also allows you to schedule automated cleaning cycles to ensure that your pool is always pristine.

The Prowler 930W runs independently from your pool's filtration system, so you don’t need a booster pump. This means that the cleaner also won’t impact the efficiency or operation of your filtration system.

The Prowler 930W is capable of capturing minuscule and large debris ranging from fine silt to leaves. The unit's top access basket makes it easy to empty following a cleaning cycle.

The Prowler 930W is designed to clean inground pools. For aboveground pool applications, explore the other robotic cleaners in the Prowler family.

1. Unplug your existing sump pump from wall outlet.
2. Plug your pump’s cord into the top outlet of the Sump Controller.
3. Plug the Piggyback Switch into the bottom outlet of the Sump Controller.
4. Plug the Pseudo Plug into the back of the Piggyback Switch.
5. Plug the included reed float switch wires into the side of the Sump Controller.
6. Plug the Sump Controller into the wall outlet.
7. Secure the High Level Switch to the discharge pipe with a cable tie. It should be located near the top of the sump pit.

1. From the Sump Controller, press and hold the MODE button for 4 to 15 seconds to enter the PAIRING MODE (blinking blue).
2. In the App, go to the Pentair dashboard, then press ADD A DEVICE.
3. Select SUMP CONTROLLER. Click CONTINUE on both the INSTALLATION and the Bluetooth® wireless technology PAIRING screens.
4. Choose the device (name will always start with the letter PNR). The Bluetooth icon will turn white after connecting, so you know you’ve made a successful connection.
5. Press CONTINUE on your phone when prompted.

1. Select your home WiFi account, add your home WiFi password and press CONTINUE.
2. Set the location of your Sump Controller. If you click on SELECT LOCATION, your current location should appear; select it and press SAVE. If not, manually enter the address. Press OK when prompted.
3. You are now connected!

1. Select your home WiFi account, add your home WiFi password and press CONTINUE.
2. Set the location of your Sump Controller. If you click on SELECT LOCATION, your current location should appear; select it and press SAVE. If not, manually enter the address. Press OK when prompted.
3. You are now connected!

Why is my pump not running when it’s supposed to be running?

• Float Switch Stuck in OFF Condition
• Relay fails in off condition
• Pump Not Plugged (Wire broken)
• Pump Plugged at wrong inlet
• “Seudo Plug” not installed

A battery backup unit (BBU) sump pump is a secondary sump pump powered by a 12V deep cycle battery that automatically protects your basement if power goes out, or if the primary sump pump fails.

• Complete installation of the BBU
• Connect the Pentair Pool app gateway to your home router using the Ethernet cable provided
• Connect power supply to gateway
• Verify the BBU is connected wirelessly to the gateway
• Log on to www.mylink2o.com
• Create your account using either a computer (recommended), tablet or smart phone
• Follow the steps at login to create your account and program the system

For the added convenience, security, and peace of mind of being able to use your smartphone, computer or tablet to monitor your BBU.

• Easy To Install And Use – Plug And Play Wireless Setup With No Wiring To Run In Your Home
• Provides Advanced Notification When Your Home Is In Danger Of Flooding
• No Long Term Contracts, Cancel At Any Time
• Remotely Test Your System From Anywhere In The World
• Access To Helpful Resources To Help Keep Your Basement Dry

Pentair Pool app service is included within the cost of the device with no separate annual fee.

1. Pair your mobile device using Pentair Pool app via WiFi connection.
2. Register the Pentair Pentek Tri-Larm unit online

Yes, Pentek Tri-Larm is compatible with other Pentair connected smart devices:

• Pentair Sump Pump Battery Backup Unit
• Pentair Pentek Intellidrive

Pentek Tri-Larm will keep you informed about:

• Freeze alerts
• Leak detection
• Power monitoring

Yes, Pentek Tri-Larm alerts you if your power goes out. You’ll know:

• When your sump pump is not running
• How long other appliances have been without power

1. Pair your mobile device using Pentair Pool app via wifi connection
2. Register the Pentair Pentek Well Defender unit online

*The mobile device used to pair the Pentek Well Defender must be within range of the router during the pairing process.

When common issues occur with your Pentek Well Defender, you will be notified for over-current, dry run, over/under voltage and waterlogged tank.

Pentair Pentek Defender will trigger smart pump shutoff when potentially damaging conditions are detected (dry well, pressure tank failure or pump blockages).

Pentair Pentek Defender will help keep your water flowing when and where you and your family need it most throughout your home. You’ll be able to get notified via Pentair Pool app and make informed decisions about your home’s water system.